Job Description

Social Media Community Manager & Moderator - Korean Join to apply for the Social Media Community Manager & Moderator - Korean role at Social Element Location & Role Type Remote from USA. Hourly employee. About Social Element Founded 24 years ago, we are a leading global independent full-service social media agency on a mission to Make Social Better for everyone. We create unskippable content, make scrolling safer, build stronger connections, and make a huge impact. We have new opportunities with a leading nonprofit in the travel and tourism industry, focusing on California. We want native‑level Korean Community Managers to excite and engage with our audience. Community Managers & Moderators Our mission is to cultivate strong, genuine connections with our brand’s audience, creating community and sparking engagement through meaningful interactions. We monitor social media channels, ensuring every comment reflects positively and authentically on the brand. We handle high volumes of content in fast‑paced environments. What You’ll Do You will support the travel and tourism world, connecting with brand audiences in Korean markets. You’ll address customer inquiries and comments promptly, professionally, and in the brand’s tone. You’ll engage across multiple platforms like TikTok, Instagram, and Facebook, keeping conversations vibrant. You’ll also moderate, ensuring a welcoming, judgment‑free zone where consumers feel safe and respected. Working Hours Mixed flexibility across weekdays, evenings, and weekends; essential days: Tuesdays, Wednesdays, Thursdays, and both weekend days. Shift timings: Moderation 8 pm UK time, Community management 11 pm UK time. Applicants must be available for these shifts. Child Protection We prioritize child protection. Candidates must agree to a criminal background check and provide details for two professional referees upon accepting an offer. Requirements Excellent Korean language knowledge and superb writing skills. Advanced English language skills for internal communication. Background experience in engagement, social customer care, and/or community management with a brand or agency. Social media knowledge; experience with Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, YouTube, and trends. Confidence with digital technology; use of tools like Sprinklr, Social Sprout, scheduling tools, Google Chat, etc. Cultural knowledge/interest in California and ability to learn the brand. Self‑motivated, structured remote worker who stays productive and efficient. IT Policy BYOD policy: PC must meet required specs. Operating system: Windows 11 / Mac OS X 13 (Ventura) or higher with admin credentials. At least 8 GB RAM (16 GB recommended). Secure home‑based broadband: minimum 20 Mbps download, 1 Mbps upload (recommended 50/5). 40 GB available HDD (SSD recommended). Webcam and headset. Android or iOS device for 2FA. Chromebook, Linux, and Cloud VMs not supported. Local VM requires specs & explanation. No touchscreen monitor without keyboard and mouse. All IT requirements must be met to qualify. The Hiring Process Online assessment. Behavioural interview with our Talent Team. Our Diversity, Equality & Inclusion Commitment We welcome applications from diverse and under‑represented groups. We encourage applicants who may not meet all requirements to still apply. We make reasonable adjustments throughout the recruitment process. How to Apply Upload your resume and a cover letter (or link to a cover letter video). Include: Details of personal/professional experience relevant to this work. Why you are interested in joining Social Element. We look forward to receiving your application! #J-18808-Ljbffr Social Element

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