Job Description

Medical Interpreter/Translator I

The Medical Interpreter/Translator I plays a vital role in facilitating effective communication between Stanford Health Care (SHC) providers and patients by delivering high-quality interpretation and translation services. This position supports patient care in person, via video, and over the phone, as appropriate. The Medical Interpreter/Translator I will provide consecutive and simultaneous interpretation, as well as sight translation and written translation services. Key responsibilities include bridging language barriers while ensuring patient confidentiality and adhering to both the Medical Interpreter Professional Ethics and SHC policies. The Medical Interpreter/Translator I will directly assist patients, their families, healthcare providers, and other staff members by ensuring clear and accurate communication throughout the healthcare experience. This position is essential in guaranteeing that all patients receive equitable access to healthcare services and fostering a supportive and inclusive environment for diverse populations. By effectively navigating language differences, the Medical Interpreter/Translator I contributes to the overall quality of care and patient satisfaction within the Stanford Health Care community.

Locations: Stanford Health Care

What You Will Do

• Provide in-person (IP) consecutive and simultaneous interpretation as assigned by dispatcher or requested by providers
• Provide consecutive interpretation via video or phone
• Provide sight translation following standard workflow and ethical guidelines
• Provide short translation of texts up to 5 lines for IP or Video Medical Interpretation (VMI) encounters (within standard work and ethical guidelines)
• Provide first draft translation or machine post-editing of AI translation into working languages, as assigned
• Provide document alignment and proofreading services
• Provide linguistic expertise in working languages
• Mentor interns (beginning 6 months after date of hire at SHC)
• Mentor new hires (beginning one year after date of hire at SHC)
• Participate in focus and beta testing groups for institutional and departmental workflows, tools, and equipment as necessary
• Provide voiceover services as requested
• Proctor staff and agency candidate competency testing as requested
• Document encounters in electronic medical record (EMR) system according to departmental standards.
• Other duties as assigned

Education Qualifications

• High School Diploma Required
• Bachelor's degree (or equivalent from foreign university) in interpretation/translation preferred
• Bachelor's degree (or equivalent from foreign university) in another field and completion of medical interpreting certificate program preferred
• CHI (Spanish, Mandarin, or Arabic) or CoreCHI-P performance preferred

Experience Qualifications

• One (1) year of progressively responsible and directly related work experience or completion of Stanford Medical Interpretation Internship.

Required Knowledge, Skills and Abilities

• Proficiency in English and the designated language of service and skilled in interpretation and translation, demonstrated by passing the SHC Medical Interpretation and Translation exam.
• Strong ability to establish and maintain excellent customer relationships, showcasing exemplary interpersonal skills, sound judgment, and professionalism in both business and personnel matters.
• Commitment to maintaining the confidentiality of protected and sensitive information as governed by legal regulations, institutional policies, and professional interpreter and translator codes of ethics.
• Capacity to remain calm under pressure and apply sound judgment in high stress or challenging situations.
• Ability to collaborate effectively with individuals at all levels within the organization.
• Skilled in maintaining professional boundaries in all interactions.
• Awareness of cultural and perceptual factors that may influence patient communication.
• Knowledge of medical terminology to facilitate accurate interpretation and translation.

Licenses and Certifications

• Certified Healthcare Interpreter (CHI) or CoreCHI-Performance (CoreCHI-P) preferred.

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions.

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $38.91 - $43.82 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

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