Job Description

North Elevation Technology Service of Billings, MT is looking to hire a full-time IT Support Desk Technician / Level 2 . Are you ready to take your career to the next level with a growing company ? Do you have communication and interpersonal skills equal to your analytical skills? If so, please read on!

This IT Support Desk Technician / Level 2 position earns a competitive wage, based on experience and qualifications. We also offer great benefits , including performance-based incentives, employer-paid medical insurance, a SIMPLE IRA, paid holidays, 2 weeks of paid time off (PTO), paid sick leave, a casual work environment, and fun company culture . If this sounds like the right help desk opportunity for you, apply today!

ABOUT NORTH ELEVATION TECHNOLOGY SERVICE

As a locally-owned managed services provider since 2008, we serve small to mid-sized businesses in the Billings, MT region. We don't advertise; we have built our clients via word of mouth based on our reputation and continue to experience great growth. As we remove the barriers and put technology to work for our clients, they see the benefits of greater efficiency and increased profits. We don't use pre-packaged, one size fits all solutions but we tailor our solutions to their businesses.

In order to hire staff that will put in the effort to really understand our clients' businesses and develop relationships with them, we offer competitive pay , incentives , generous benefits , and a friendly work culture .

A DAY IN THE LIFE OF AN IT SUPPORT TECHNICIAN / LEVEL 2

As an IT Support Desk Technician / Level 2, you play a key role as the main contact for our customer base. You are responsible for maintaining the functionality of their software systems and networks, providing help desk support as well as implementing hardware and software solutions. You provide onsite day-to-day support of their IT assets, including installing or upgrading hardware and software. You are a troubleshooting extraordinaire who can resolve network, server, workstation, and software problems.

While your technical skills are important, your ability to develop and maintain strong professional relationships with our clients is equally important. You are conscientious about carefully documenting any work you do and the changes you make. Your ability to listen to our clients' needs and help them feel heard and valued as you meet their IT needs is invaluable, not only to them but to our success as a company! You love the challenge and variety inherent in your job and that it taps into both your technical and people skills.

QUALIFICATIONS FOR AN IT SUPPORT TECHNICIAN / LEVEL 2

Experience with the installing, troubleshooting, upgrading, migrating, and/or administration of:

• Current Microsoft desktop operating systems
• Current Microsoft server operating systems
• Active Directory, Group Policy, and PowerShell
• Microsoft Exchange and Office 365
• Virtualization technologies including VMWare and Hyper-V
• DNS, DHCP, subnets, routers, and wireless

Do you have a passion for learning all things IT? Can you work independently? Do you enjoy working closely with customers in a team environment? Are you able to manage deadlines and prioritize tasks effectively? Are you trustworthy, discreet, and respectful of confidential information? If so, you might just be perfect for this IT Support Desk Technician / Level 2 position!

WORK SCHEDULE

This full-time help desk position typically works Monday - Friday, 8:00 AM - 5:00 PM .

READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this help desk position, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you!

Location: 59106

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