Job Description

Job Description

Job Description

Job Title: Contracting Specialist

Job Summary:

Independence Marketing Group is seeking a highly organized and customer-focused Contracting Specialist - Administrative Assistant to join our team. In this role, you will be the main point of contact for our agents, ensuring a smooth and efficient contracting experience. You will handle communications, manage documentation, and provide support throughout the contracting process. If you are detail-oriented, enjoy working in a fast-paced environment, and have a passion for helping others succeed, we encourage you to apply.

Key Responsibilities:

• Customer Communication: Manage inbound and outbound calls and emails from agents, providing clear and courteous assistance during the contracting process.
• Documentation Management: Organize and maintain both physical and electronic records, ensuring all paperwork is accurate and up-to-date.
• Contracting Support: Serve as a knowledgeable resource for agents on carrier contracting and certification requirements.
• Agent Onboarding: Guide new agents through the onboarding process, making it smooth and straightforward.
• Problem Resolution: Address agent inquiries and resolve issues promptly via phone, email, and online meetings.
• Core Values Alignment: Demonstrate our company's values in all interactions and decisions.
• Adaptability: Work both independently and collaboratively, adapting to new systems and processes as needed.

Qualifications:

• Bilingual Required: Fluent in both English and Spanish to communicate effectively with our diverse agent base.
• Customer Service Experience: 1-2 years in customer service, account management, or a similar field is preferred but not mandatory.
• Technical Skills: Proficiency in CRM systems, Microsoft Office, and Adobe software, with a willingness to learn new technologies.
• Attention to Detail: Strong organizational skills and attention to accuracy.
• Self-Starter and Team Player: Ability to work independently with minimal supervision and collaborate effectively with colleagues.
• Preferred Experience: Experience with Medicare or insurance contracting is a plus.

Why Join Independence Marketing Group?

We offer more than just a job—we offer a collaborative and supportive work environment where your contributions are valued. We invest in our team members' growth and success, ensuring a fulfilling career path.

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